Getting Help#

Updates in progress

The resources are actively being updated! Some parts are still out of date, and is the content from last year. In the meantime, please watch out for references to 2021 (“OHW21”) or links that don’t work.

We know how overwhelming all of this information can be. Here is some for asking questions and figuring out where to turn for help.

You can ask anything on the Slack #ohw22-general channel, any time. Organizers and helpers are monitoring this channel, and some of your fellow hackweek participants may be able to help you! Also, feel free to send a direct message on Slack to any of the organizers or helpers.

Helpdesk#

We’ve set up the #ohw22-helpdesk Slack channel to ask technical questions (or other types of questions, if you’d like).

We will set up some helpdesk Slack user group that you can use to tag your question as, say, about Python. We’ll list and describe those groups here. If you know the rough category of help that you may need, please tag one of the helpdesk user groups to get their attention. All help usergroups can be found by typing @help- and Slack will prompt with options.

You are also welcome to direct message the helpers if you don’t feel comfortable asking questions publicly.

Slack help groups#

  • @help-infrastructure - For issues regarding the JupyterHub, Slack, Github, and Zoom.

  • @help-projects - For help with managing projects, for instance asking how to set up a new repo, or organize meetings.

  • @help-python - Questions about Python programming.

  • @help-r - Questions about R programming.

  • @help-tutorials - For help with tutorial logistics, like cloning the notebooks.

  • @help-website - If there are any issues with the website tag us to take a look.

During tutorials#

  • Ask questions on Slack! Use the #ohw22-tutorials channel to ask questions or check out answers to questions others have posed. We will use this same channel every day. Several of us will be monitoring this channel and addressing your questions throughout the tutorials

  • Vote up questions from others to help the moderators prioritize which questions to ask the speaker during tutorials.

  • Tutorial moderators will mark questions that are best answered by the instructor and ask helpers (and anyone else!) to answer the rest in real time. Then when the instructor ask if there are questions the moderators will read those reserved for the instructor.

  • Zoom Chat will not be available. Ask on Slack!

  • You will be muted at the start of the tutorial presentation. The moderator will review questions on Slack and ask the questions to the instructor during Q&A time.

Projects#

See the Projects Getting Started page. Feel free to post a question on the #ohw22_project channel, too.

Reporting a Code of Conduct violation#

Harassment and other Code of Conduct violations reduce the value of OceanHackWeek for everyone. If someone makes you or anyone else feel unsafe or unwelcome, please report it as soon as possible to one of the instructors. You can make a report either personally or anonymously. Anonymous reports can be made here.